We will do everything within our power to ensure you receive your order in a timely manner and ask that you figure in our processing and shipping times when placing your order. We have a 3-5 day processing period on all in-stock items and a 7-14 day processing period on all out of stock items. If an item is on back order, we will notify you after receiving your order and we can discuss substituting for another item of the same value. Once orders are filled, we will ship it the same business day. Business days do not include holidays or weekends.
We can not be responsible for incorrect shipping addresses provided to us and late deliveries once we have turned the package over to the United States Postal Service. We ship to the United States only. We do not ship to P.O. Boxes. We ask that when placing an order that must be received by a certain date, that you e-mail us FIRST so we can discuss your needs and our ability to fill the order in your specific time frame. Due to the nature of our product, we can not be responsible for the Post Office leaving the item in direct sunlight in areas with temps over 100*. Please take into consideration, the temperature in your area at the time of order. If the temperature outside during daylight hours is above 100*, we suggest sending us an e-mail to arrange for specific mailing instructions to be given to the postal service when shipping, such as – Please place item on the side porch in the shade. The melt point of the wax is around 125*, so this will ensure your items arrive safely.